La Source de la Loire, Le Mont Gerbier de Jonc sur Sainte-Eulalie

Very warm welcome, attentive to the customer

We booked our stay via the SMARTBOX platform “A thousand and one nights of charm”. To begin with, we note that the photos in the ad do not correspond at all to the duplex provided to us. The offer included: for 2 people: 1 night in a duplex, 1 welcome drink, a 3-course dinner menu, 1 breakfast. Instead of dinner, we had 1 meal tray served in the accommodation, the welcome drink was not offered to us and regarding breakfast, we were given 1 loaf of bread wrapped in cellophane. The cleanliness of the accommodation needs to be reviewed (cobwebs, dishwasher: unpleasant smell and dirty plate inside, the cutlery was sticky. We had booked 2 additional nights because there was a restaurant, but it is currently closed, and no information on this level was communicated to us. It would be wise to warn us so that we can organize ourselves. The owner only communicated with us by email. The morning of our arrival, we received an email telling us that bath towels were not provided. It would be good to send this type of message before the big day, this would avoid being caught off guard if you haven't seen the email before departure. Proposal to improve on the owner's side: 1 - Provide a telephone number in the event of a problem, 2 - improve communication so that all information is transmitted before the arrival of customers and not on the same day positive point: friendly welcome.

Thanks to a Smartbox that was offered to us, we had a pleasant stay and the owners are adorable. We were not able to enjoy the restaurant because of the flood in Ardèche at that time, but we were treated to a nice meal tray served directly in our upgraded room. I recommend this warm establishment

Having taken a smart box completely at random, we And eat in this place! Having been in the hotel and catering industry myself for a number of years, what can I say about Dupont de la Loire, except that, honestly….at the top!!! We slept in an exceptional place, the restaurant was very, very good and the owner’s smile…. Thank you for everything and don’t forget Mrs. I will come back!

Very nice stay, welcomed by very kind people, excellent meal, wonderful atmosphere, I recommend, we will return.

Super warm welcome with a smile. Excellent family cooking with a beautiful presentation. The manager accepted our dog. I really recommend this establishment.

Excellent local cuisine! A little slow service, but worth the wait.

We booked with a wonderbox box and we were very well received, even pampered. The boss with her lilting accent is super professional, efficient and helpful. The cottage is very pretty, well renovated and well decorated. Too bad we couldn't use the stove because of the smoke, but that's a detail. The meals are good and plentiful, we were stuck! The hotel is well located, lots of things to see nearby

Excellent welcome, very nice apartment and the catering is well worth the detour, I highly recommend it